When it comes to enterprise IT, failures are rarely quiet. One switch drops, one access point goes dark, and an entire floor stops working.
The costs that come along with this are unbelievable. Research from Uptime Intelligence shows that 57% of organizations’ most recent outage cost more than $100,000. One in five put the figure at about $1 million.
Standard support was never designed for these stakes. They react instead of prevent. White-glove enterprise managed IT support services, though, do both.
White-glove enterprise managed IT services are premium, highly bespoke technology support models that take care of your entire technology stack. These teams help with everything, from the design, installation, monitoring, and daily support of your technology systems.
Shared help desks start from zero and usually push the problem elsewhere. The cable person said it's the IP, and the IP said it's the cable person. No solution was created.
White-glove tech support helps with everything. They don’t pass the issue elsewhere by identifying the issue, creating a solution, and then implementing it.
Adding to this, you get multiple account managers to cover your call 24/7. This level of availability ensures that your support tickets get attended to and solved efficiently.
Reactive support only tells you what already went wrong. A staffed NOC, on the other hand, watches your network around the clock and prevents problems from occurring.
Before a problem gets noticed, a white-glove tech support team is already solving the issue or figuring out a solution. This ensures that your in-house team can focus on the business and not the network.
The costs of emergency callouts, rushed hardware orders, or even overtime are impossible to budget for. However, they’re rarely cheap and are felt on bottom-line profits.
When you externally hire white-glove IT support, costs are determined by the agreed contract. Nothing is a surprise, but you get a solution that ensures your network is running smoothly.
Remove the threat of outages or poor network performance, and hire a team who’s ready for you when you need them.
Contact us at Beacon today and see how our white-glove IT support team can provide 24/7 dedicated support without you lifting a finger.
We'll handle the infrastructure so you can run your operation without interruption.