Lodestar, a smarter way to stay connected to your support team
Lodestar is Beacon’s service request platform that gives you direct visibility into system issues, proactive alerts, and real-time communication with support—so you’re never left guessing when something goes wrong.
The numbers that matter to your business
status updates, alerts, and support responses in one place
visibility into system alerts and support communication
for tickets, alerts, and conversations with Beacon support
There’s a better way to manage support requests and alerts
What makes Beacon Lodestar powerful.
Proactive system and weather alerts
Lodestar notifies clients when system issues or weather conditions may impact services like wi-fi—reducing surprises and unnecessary support requests.
Direct communication with Beacon support
Chat directly with the team managing your systems, keeping conversations clear, timely, and tied to real issues.
Real-time visibility into issue status
See when a request is received, in progress, or resolved without needing follow-up emails or calls.
Stay informed when it matters most.
Talk with a Beacon expert about how Lodestar keeps you connected to support, informed during outages, and confident in how issues are handled.
Questions
Find answers about Lodestar and how it streamlines your support experience.
Lodestar is Beacon's service request platform that centralizes all your support needs in one place. It gives you direct visibility into system issues, proactive alerts, and real-time communication with our support team so you're never left wondering what's happening with your systems.
Lodestar monitors your systems and sends notifications before issues escalate. You'll receive alerts about potential outages, weather conditions, and system changes so you can prepare rather than react when something goes wrong.
Yes. Lodestar includes direct messaging with Beacon support staff. Every conversation stays tied to your specific issue, making it easy to reference history and keep communication clear without switching between email, phone, and other channels.
Lodestar itself is always available for submitting requests and viewing alerts. Beacon support responds 24/7/365, so you have visibility into your systems and direct access to our team whenever you need it.
Contact Beacon to schedule a consultation. We'll walk you through how Lodestar works and show you how it fits into your facility's support needs and operations.
Want clearer communication with your support team?
Book a free consultation with a Beacon expert.