It’s a Saturday afternoon in July, and the marina, resort, or RV park is full. The wifi suddenly drops, and a few minutes later, the gate reader stops working. 

Your manager is on hold with the ISP, maintenance is checking breakers, and nobody can find a solution. Is it the internet, the power, or a random switch someone installed years ago? 

It’s a problem every large business will face. But there is a solution. The solution is using an enterprise managed service provider (MSP).

What Is an Enterprise MSP?

An enterprise MSP is a provider that takes ownership of your technology infrastructure. They monitor, support, maintain, and report on your systems, similar to what an internal IT team would do. 

Services Provided 

An enterprise MSP typically delivers: 

• Network operations center (NOC) monitoring: A staffed facility watching infrastructure continuously, identifying faults as they occur.
• Omnichannel support: A help desk reachable by phone, live chat, text, and mobile app. 
• Enterprise ticketing: A system that logs every request, assigns priority, and tracks it from reporting to resolution.
• Outage detection and response: Automated monitoring of power and ISP status with alerts that are automatically escalated to the provider.
• Real-time property visibility: A live view of system status across the site so staff can see what’s affected and what is being worked on. 
• Reporting and SLA management: Scheduled reporting on uptime, ticket volumes, response and resolution times.
• Co-managed IT: Support structured to work alongside an existing internal IT function, saving hours of in-house labor. 

Why Large Businesses Use an Enterprise MSP

There are three core benefits that large businesses get when using an enterprise MSP;  

• Time-savings: Every hour a manager spends chasing a wifi fault is an hour not spent running the business. An enterprise MSP monitors the network continuously, so problems are identified and worked on before anybody notices them. 
• Cost-efficiency: Hiring in-house means one salary for one person to cover regular business hours. An MSP, on the other hand, works around the clock, 7-days a week, every day of the year without hiring anyone (or a team) full time. 
• Liability Reduction: Businesses hold customer payment details and personal data, and the cost of an incident rises the longer it goes unnoticed. Continuous monitoring, patching, and audited security controls mean faults and vulnerabilities get caught before becoming issues. 

Get Enterprise MSP Support Today

Beacon gives your property 24/7/365 coverage from a dedicated NOC with omnichannel support through mobile, email, and live chat. 

For more information on how we can help, book a free consultation today and let us show you the benefits we can bring to your business.